Refund Policy

Last updated: September 10, 2026

RefaceX is a pay-as-you-use service

Credits are deducted continuously, per second, only while you are actively streaming in the Studio. Unlike a subscription, you are never charged for time you didn't use — but for the same reason, once credits are purchased and made available in your account, that purchase is final.

All credit purchases are non-refundable. This applies whether you've used the credits yet or not, and regardless of the reason for the request, except for the specific situations listed below.

Why we don't offer refunds

Compute is consumed per second, in real time. There's no way to "return" AI processing that has already run — unlike a physical good or an unused subscription period.
Credits never expire. If you're not ready to stream today, your balance is still there whenever you come back — so "I didn't get to use it" isn't a basis for a refund the way it might be for a time-limited plan.
AI output quality varies. Because RefaceX runs on a third-party AI model, results can vary in accuracy, style adherence, or latency from session to session. Dissatisfaction with a specific generation's quality is not grounds for a refund — see Section 6 of our Terms of Service.

The narrow exceptions

We will investigate and, where confirmed, correct (not necessarily "refund" in the traditional sense, but fix) the following:

Duplicate charges — if you were charged twice for the same purchase due to a payment gateway error.
Payment taken but credits not delivered — if Paystack or Flutterwave confirms a successful charge but your account balance was never updated due to a technical fault on our end.
Unauthorized transactions — if your payment method was used without your authorization (subject to standard fraud verification).

To report one of these, contact Support with your transaction reference and the email address on your account. We aim to resolve confirmed billing errors within a few business days.

Suspended or terminated accounts

If your account is suspended or terminated for violating our Terms of Service or Acceptable Use Policy, any remaining credit balance is forfeited immediately and is not refundable under any circumstance.

Chargebacks

Please contact us before initiating a chargeback or payment dispute with your bank or card provider — most billing concerns can be resolved directly and faster this way. Initiating a chargeback without contacting us first may result in immediate suspension of your account while the dispute is reviewed.